
Got Questions? Here’s Everything You Need To Know
Find answers to common questions about Freedom House’s programs, services and ways to get involved. Learn how we support families in need and how you can make a difference.

Frequently Asked Questions
Don’t see your question below? You can reach out to us at any time.
Contact UsWhat does Freedom House Ministries do?
Freedom House Ministries serves the needs of families experiencing homelessness and poverty through temporary homeless shelter services, basic needs assistance (meals, clothing, hygiene products), intensive case management, educational offerings, social and emotional wellness and workforce coaching.
If your family or a family you know needs help, call 920-432-4646.
Who does Freedom House Ministries serve?
Freedom House Ministries serves families (adults with dependent children). We are a 24/7 year-round temporary shelter for families before they achieve independence.
How can my family or a family I know receive shelter services?
Families seeking shelter are asked to call 920-432-4646 for more information. Families who are homeless are asked to call and speak with a Success Coach (case manager) about available services or getting on the wait list.
What services does Freedom House Ministries provide?
During a family’s stay in shelter they receive three meals per day, access to community donations of clothing and hygiene products, intensive 1-on-1 case management, educations offerings such as financial literacy and Rent Smart, workforce coaching, and social and emotional wellness.
Success Coaches (case managers) are trained professionals who can assist each family’s unique barriers. This relationship will help overcome challenges and achieve goals through a personalized approach.
Where is Freedom House Ministries located?
We are located at 2997 St. Anthony Dr., Green Bay, WI 54311.
Are there other shelters or service providers in Green Bay?
Freedom House Ministries works closely with other homeless shelters and service providers in the community. If we are unable to provide shelter or services, we do our best to connect individuals to an appropriate agency.
How do I volunteer at Freedom House Ministries?
Volunteers are essential to Freedom House Ministries. You can volunteer once, long-term or as a service group. Volunteer opportunities include serving a meal, sorting donations, providing childcare, serving on a committee, becoming a mentor and much more!
Becoming a volunteer is easy. Visit our Volunteer page (link this to the volunteer page) to fill out the application and areas of expertise that you want to share. To best optimize our volunteers’ time, we ask that an application be filled out ahead of time. We will then coordinate schedules with you for a time that is best for you and Freedom House. Walk-in volunteers are discouraged.
For more information, call our Director of Engagement Jenna Robbins at 920-432-4646.
How can I donate financially?
Monetary donations can be made online, by mail or by phone (920-273-4901). Financial donation types accepted are online, check, gifts of stock, various IRA distributions, donor-advised funds and bequests.
Please mail checks to Freedom House Ministries at 2997 St. Anthony Dr., Green Bay, WI 54311
If more information is needed, please contact Director of Development Steve Schauer (920-273-4901) to receive clarity to your question.
What types of in-kind donations do you accept?
Freedom House Ministries gladly accepts new or gently used clothing, hygiene items, household items or non-perishable food. Please visit our monthly Wish List to see what items are needed most. If you have new or gently used furniture, you’d like to donate please call 920-432-4646 and speak with a staff member.
Do you pick up donations?
We can pick up furniture and larger items for free. We don’t pick up clothing, hygiene products, household items or non-perishable food. Learn more about scheduling a furniture pick up here (link pick up here to Give Items/In-Kind page).
What is Freedom House Ministries Tax I.D. Number?
Our tax I.D. number is 39-1721843.
Does Freedom House Ministries provide rental or utilities assistance?
No. Please call your utility service for assistance or call Integrated Community Solutions to ask about an ICS Housing Voucher.
Disrupting the Cycle of Homelessness
We are committed to transforming the lives of families experiencing homelessness in our community. Your generous support enables us to offer hope, stability and a path to independence for parents and children in crisis.